Shipping & Returns
At Zess Home, every order is carefully prepared and shipped with the highest attention to detail. We want your shopping experience with us to be smooth, transparent, and worry-free. Please review the following information regarding our shipping and returns policy.
🌍 Shipping Policy
Worldwide Delivery with DHL Express
We are proud to offer international express delivery through DHL Express, ensuring that your handcrafted pieces reach you safely and quickly, no matter where you are.
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Estimated Delivery Time
Orders are typically delivered within 5–7 business days once dispatched. Please note that delivery times may vary slightly depending on the destination and customs processing. -
Shipping Cost
A flat rate of 40€ applies to all international orders. This cost includes express delivery service and full tracking for your peace of mind. -
Free Express Shipping
We are delighted to offer complimentary DHL Express shipping on all orders over 500€. This way, you can shop with confidence knowing your order will arrive quickly and without additional cost. -
Order Tracking
As soon as your order is shipped, you will receive a confirmation email with your tracking number so you can monitor your delivery in real time.
🔄 Returns Policy
We want you to love your Zess Home purchase. However, if you are not completely satisfied, we do accept returns under the conditions outlined below.
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Return Period
Returns are accepted within 30 days of delivery. Items must be unused, unwashed, and in their original condition with tags attached. -
Return Fees
All returns are subject to a 50€ restocking fee. Please note that original shipping costs and return shipping costs are non-refundable. -
How to Return
To start a return, please contact us at info@zesshome.com with your order number and reason for return. Our team will provide you with a return authorization and clear instructions on how to proceed. -
Refund Process
Once your return is received and inspected, we will notify you by email. Approved refunds will be processed to your original payment method within 7–10 business days.
💬 Questions?
If you have any questions regarding shipping or returns, our customer service team is here to help. Please reach out to us at info@zesshome.com and we’ll be happy to assist you.
✨ At Zess Home, our goal is to deliver not only beautiful handcrafted pieces but also a seamless shopping experience that reflects the care and craftsmanship behind every product.