Striped Handwoven Cushion — Mustard & Ivory

Shipping Policy

Carrier & Service
We ship worldwide with DHL Express.

Processing Time
Orders are prepared and dispatched within 2–4 business days.

Delivery Time
Once shipped, orders typically arrive within 5–7 business days, depending on your location.

Shipping Rates

• Orders under 200€ → 35€ DHL Express flat rate
• Orders 200€ and above → Free DHL Express shipping
  

Tracking
When your order has been dispatched, you will receive a confirmation email with a DHL tracking number so you can follow your delivery.

Returns Policy

Return Window
We accept returns within 30 days of delivery.

Conditions
Returned items must be unused, unwashed and in original condition, with tags/packaging where applicable.

Return Costs

• We do not charge any restocking fee.
• Original shipping and return shipping costs are non-refundable.
• The customer is responsible for arranging and paying for return shipping, unless the item arrived damaged or defective.
  

Return Process
To initiate a return, please contact us at info@zesshome.com with your order number and reason for return. We’ll send you return instructions.

Refunds
Refunds are processed to your original payment method within 7–10 business days after we receive and inspect the returned item.

Every piece is hand-made in small cooperative workshops in Morocco, where women artisans crochet and weave in small batches, not factories. Your order helps keep traditional craft alive and supports fair, stable income for these makers. Because everything is made by hand, no two pieces are ever exactly the same – each one has its own character and story.